Refund policy

Returns and exchanges

Return window: 30 days from the delivery date.

Condition: items must be unworn, unwashed and returned with their original tags attached.

Exchanges first. If it is a sizing issue, we prioritise the swap so you are not waiting on a refund cycle to get the right pair.

How to start a return

Send us your order number and the reason for the return through our contact page at thebaggyjeans.com/pages/contact. We reply within one business day with return instructions and a shipping label.

Refunds

Once your return arrives and passes inspection, we refund the original payment method. Please allow up to 10 business days for the amount to appear on your statement, depending on your bank or card issuer. Original shipping charges, where any applied, are not refunded unless the item was faulty or incorrect.

Return shipping costs

We cover the return label for size exchanges and for any item that arrives faulty, damaged or incorrect. For other returns, the return shipping cost is deducted from the refund or paid by the customer.

Faulty, damaged or incorrect items

Contact us within 30 days of delivery with your order number and a photo of the issue. We will replace the item or refund it in full, including shipping.

Non-returnable items

Gift cards and items marked final sale cannot be returned or exchanged.

Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once an order has shipped, the return process above applies.

Nothing in this policy affects your statutory rights.

Questions about a return: thebaggyjeans.com/pages/contact